American Express Credit Card Customer Care

American Express is a renowned financial institution that offers a range of premium credit card products and services. To provide excellent support to its cardholders, American Express has a dedicated customer care service for addressing inquiries, concerns, and issues related to their credit cards. Below is a comprehensive guide with the various contact options to reach American Express Credit Card Customer Care.

  • For all credit card-related inquiries, American Express provides 24/7 customer care.
  • The toll-free numbers to reach customer care are 1800-419-2122 and 1800-419-3646.
  • An alternative contact number is +91124-2801800.
  • These numbers are available round the clock to assist with services such as card activation, balance inquiries, reporting lost or stolen cards, transaction disputes, and general account information.
  • In case of a lost or stolen credit card, it is essential to report it promptly by contacting the provided toll-free numbers.

American Express Credit Card Customer Care on SMS

American Express offers a convenient SMS service to help you access information about your credit card using text messages. To use this service, make sure your mobile number is registered with American Express. You can send an SMS with a specific code and the last four digits of your credit card number to access various services.

Type of Service
Short Code (SMS)
(SMS) to
HELP, INFO, STOP
Account Alerts
26931
HELP, INFO, STOP
Credit Alerts
26390
HELP, INFO, STOP
Amex App
297687
HELP, INFO, STOP
Mobile Wallet Varification
764564

American Express Email Address

American Express Bank offers various convenient channels for customer support. While they may not provide a specific email address, you can reach out to their dedicated customer care through other means, including phone numbers and other available services. For specific inquiries or assistance, we recommend visiting the official American Express Bank website or contacting their customer support directly to access the appropriate contact information.

American Express Credit Card Enquiries

If you have inquiries or need information related to your American Express Credit Card, you can typically find answers to common questions and access various services through the official American Express website or by contacting their customer service. Here are some common inquiries and how to address them:

  1. Account Balance Inquiry: You can check your American Express Credit Card account balance through various methods, including online via the American Express website, the mobile app, or by contacting customer service.
  2. Credit Limit Inquiry: You can find out your available credit limit by logging into your American Express Credit Card account online, using the mobile app, or contacting customer service.
  3. Transaction Details: To view your transaction history and details, you can log in to your American Express Credit Card account online or through the mobile app.
  4. Credit Card Statements: You can access your monthly credit card statements online through your American Express Credit Card account or request them to be sent to your registered email address.
  5. Payments: You can make credit card payments online through the American Express website, the mobile app, or through various offline methods, like visiting an American Express branch.
  6. Reward Points: You can check your reward points balance and redeem them through your American Express Credit Card account online or by contacting customer service.
  7. Lost or Stolen Card: If your card is lost or stolen, contact American Express Credit Card customer service immediately to report it and request a replacement card.
  8. Interest Rates and Fees: Information about interest rates, fees, and other card-related costs can be found in your card’s terms and conditions or by contacting customer service.
  9. Dispute Resolution: If you have disputes or issues with your credit card transactions, contact American Express Credit Card customer service to initiate the dispute resolution process.
  10. PIN Generation: You can generate or change your credit card PIN through the American Express website, the mobile app, or by contacting customer service.

American Express Credit Card International Helpline Number

Country
Phone Number
Available Timing
Argentina
+54 1143103002
24*7
Australia
+61 292718666
24*7
Austria
+43 810910940
24*7
Brazil
+55 34 21026266
24*7
Canada
+1 9054740870,+1 8006682639
24*7
Denmark
+45 70 20 44 99
M-F 8:30-16:30
Finland
+35 8961320400
M-F: 9:00-18:00
France
+33 147777000
24*7
Germany
+49 6997971000
24*7
Hong Kong
+85 222771010
24*7
India
+91 1242801800
24*7
Indonesia
Italy
+39 0672282
24*7
Japan
+81 332206100
24*7
Korea
International Dollar Card
refer to “Go Now”
24*7
Malaysia
Mexico
+52 5553262929
24*7
Netherlands
+31 205048000
M-F 8:00-20:00
New Zealand
+61 292718666
24*7
Norway
+47 24 05 52 63
M-F 8:00-18:00
Phillipines
Puerto Rico
Singapore
+65 68801900
24*7
Spain
+34 902375637
24*7
Sri Lanka
Sweden
+46 771295600
M – F: 8:00-18:00
Taiwan
+88 6227190707
24*7
Thailand
+66 22735544
24*7
United Kingdom
+44 1273696933
24*7

American Express Credit Card Grievance Redressal

1. Contact Customer Care:

  • Reach out to the 24/7 customer care helpline using the numbers 1800-419-3646 and +91124-2801800.

2. Escalate to Manager of Customer Service:

If the helpline does not resolve your issue, escalate the grievance to the Manager of Customer Service.

Manager, Executive Correspondence Unit,
American Express Banking Corp,
Cyber City, Tower C, DLF Bldg No 8,
Sector 25, DLF City Ph II,
Gurgaon – 122002, Haryana

  • Telephone Numbers: 0124-3362172

American Express Nodal Office Contact Details

1. Email Contact:

2. Postal Address:

Correspondence can be sent to:
Mr. Ashish Pandey
American Express Banking Corp.,
Cyber City, Tower C, DLF Bldg No.8,
Sector 25, DLF City Phase II,
Gurgaon – 122002, Haryana.

3. Telephone Contact:

  • For direct communication, contact the nodal officer by phone at 0124-362172.
  • Availability: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Write to American Express

To correspond with American Express, you may utilize the mailing addresses provided in the Grievance Redressal Section mentioned earlier.

FAQs on American Express Credit Card Customer Care Number

1. How can I Contact American Express Customer Care?

You can typically contact American Express customer care through the customer service number provided on the official website or the back of your credit card. Additionally, you may have the option to contact customer service through online chat or email.

2. What Services Does American Express Customer Care Provide?

American Express customer care provides assistance with a range of services, including card activation, balance inquiries, reporting lost or stolen cards, transaction disputes, reward program inquiries, and general account information.

3. How Can I Report a Lost or Stolen American Express Credit Card?

If your American Express credit card is lost or stolen, it’s crucial to report it as soon as possible. You can typically do this by calling the customer care number provided on the official website or the back of your credit card. American Express will then take appropriate steps to secure your account.

4. Can I Check My Credit Card Balance through Customer Care?

Yes, you can check your American Express credit card balance by contacting customer care. The customer service representative will guide you on how to access your account balance and recent transactions.

5. Are There Different Customer Care Numbers for Different American Express Cards?

American Express may have different customer care numbers for various types of cards or different regions. Always check the specific customer care number associated with your particular card or location.