Bank of Baroda Credit Card Customer Care Number

Bank of Baroda has established a dedicated Customer Grievances and Redressal Cell to handle customer inquiries, questions, and complaints. BOB credit card holders can reach out to the BOB credit card customer care via phone, email, and SMS for unresolved queries. The Toll-Free Number for Bank of Baroda Credit Card Customer Care is 1800 258 4455 / 1800 102 4455.

Bank of Baroda Email Address

The email addresses of all Area offices are available on the BOB Financial Solutions Limited website. Customers can use these email IDs to get in touch with their nearest Area Office or send their inquiries and complaints to [email protected].

Bank of Baroda Credit Card Enquiries

For inquiries about your credit card, use the toll-free numbers provided below:

1. Card Theft: To report a stolen card or request a new one, call 1800-225-100. It’s crucial to hotlist your card by calling the same number. You can also email [email protected].

2. Card Blocked: If your card is blocked, you can SMS “BLOCK [last four card digits]” to 9223172141. Alternatively, call 1800-225-100 or 1800-103-1006 to block the card. Online blocking is also available.

For other credit card-related issues, reach out to the toll-free number. Email [email protected] with the subject line indicating the specific code for your query:

  • Status of your credit card application: AS (application reference number)
  • Card query: CQ (credit card number)
  • PIN query: PQ (credit card number)
  • Auto debit: AD (credit card number)
  • Limit enhancement: LE (credit card number)

Bank of Baroda Credit Card International Helpline Number

The international helpline number for Bank of Baroda’s credit card services was +91 79 49044100.

Bank of Baroda Credit Card Grievance Redressal

Bank of Baroda offers three grievance redressal levels if your issue persists after contacting the toll-free number:

Level 1: Send your grievance to [email protected] via email and expect a response within three working days.
Level 2: Email your grievance to [email protected], and you should receive a response within two working days.

Write to Bank of Baroda Bank

If your problem remains unsolved after reaching level 3 escalation, you can send your concern to Mr. Ravi Ranjan Kumar, the Grievance Redressal Officer, at this address:

15TH Floor,1502/1503/1504,

DLH Park, S.V. ROAD,

Goregaon, Mumbai- 400 102 (WEST)

Before contacting, ensure you have the following details ready: your name, credit card number, registered email address, and contact phone number.

FAQs

1. How can I reach Bank of Baroda Credit Card Customer Care?

You can contact Bank of Baroda Credit Card Customer Care by dialing the provided phone number. The specific number may vary, so it’s advisable to check the bank’s official website or the back of your credit card for the correct contact information.

2. What steps should I take in the event that I misplace my credit card?

If you discover that your credit card is lost, the first crucial step is to promptly contact a Bank of Baroda (BoB) customer care representative and report the loss of your card. Request that they block the card to prevent any unauthorized usage. Additionally, you’ll need to visit the nearest police station to file a First Information Report (FIR) and subsequently provide a copy of the FIR to the bank as part of the documentation process. This swift action will help safeguard your financial interests and prevent potential misuse of the lost card.

3. What services are available through Bank of Baroda Credit Card Customer Care?

Bank of Baroda Credit Card Customer Care provides a range of services, including card activation, balance inquiries, transaction disputes, statement requests, credit limit adjustments, reporting lost or stolen cards, and general credit card-related inquiries.

4. Are there different contact numbers for specific credit card issues?

Some banks, including Bank of Baroda, may offer different contact numbers for specific issues, such as reporting a lost or stolen card or disputing a transaction. Check the bank’s official website or your credit card documentation for the appropriate numbers.

5. What are the working hours for Bank of Baroda Credit Card Customer Care?

The working hours for customer care services may vary. It’s important to check with the bank to determine their specific hours of operation. Some customer care lines may provide 24/7 support.

6. Is there an email option for contacting Bank of Baroda Credit Card Customer Care?

Many banks, including Bank of Baroda, provide an email address for customer inquiries. Email can be a convenient way to contact customer care, especially for non-urgent matters or when you need written documentation of your communication.

7. What should I have ready when I call Bank of Baroda Credit Card Customer Care?

When contacting Bank of Baroda Credit Card Customer Care, it’s advisable to have your credit card details, account information, and any relevant documentation ready to expedite the resolution of your query or concern.

8. What should I do if I cannot reach Bank of Baroda Credit Card Customer Care?

If you cannot reach the credit card customer care line, you may consider contacting the bank’s general customer care center using their provided toll-free or tolled numbers, typically available for general banking inquiries.

9. Is there an international helpline for Bank of Baroda Credit Card Customer Care?

Some banks, including Bank of Baroda, offer an international helpline number for customers calling from outside the country. This allows international customers to access support while abroad.

10. How can I escalate a concern if I’m not satisfied with the assistance from Bank of Baroda Credit Card Customer Care?

If you’re not satisfied with the resolution provided by Bank of Baroda Credit Card Customer Care, you can typically escalate your concern by contacting the bank’s higher authorities or ombudsman, whose contact information can often be found on the bank’s website or in your credit card documentation.