Bank of India Credit Card Customer Care Number

The customer care helpline number for Bank of India is 022-40919191. Additionally, Indian residents can reach the customer care department through their toll-free helpline number, 1800 220 088. Both of these helpline numbers are accessible 24/7.

Bank of India Email Address

Should a customer wish to explore alternative means of contacting the bank, they have the option to send their inquiries, complaints, or grievances via email using the following email addresses:

  1. For general inquiries or general information, customers can reach out to the bank’s representatives at the following email address: [email protected].
  2. If customers encounter issues related to credit or debit cards, they can direct their queries to the following email address: [email protected].
  3. In the case of card hotlisting or deactivation requests, customers can send an email to the following address: [email protected].
  4. For concerns related to RTGS (Real Time Gross Settlement) transactions, customers can contact the bank at: [email protected].
  5. And, if customers have issues or inquiries related to NEFT (National Electronic Funds Transfer), they can use the following email address: [email protected].

Bank of India Credit Card Enquiries

For general enquiries related to Bank of India credit cards, you can typically contact their customer service or credit card support department. To do this, you can:

  1. Visit the official Bank of India website: Go to the official Bank of India website and look for a “Contact Us” or “Customer Service” section. There, you should find information on how to reach out to their credit card department.
  2. Call their Customer Care: Look for the Bank of India customer care number, usually found on their website or on the back of your credit card. They should be able to assist with your credit card-related enquiries.
  3. Visit a Local Bank of India Branch: You can also visit a local Bank of India branch in your area to inquire about your credit card and get assistance with any questions you may have.
  4. Email: Check if there is an official customer support email address provided on their website, where you can send your inquiries.

Bank of India Credit Card International Helpline Number

Non-Resident Indians have the option to dial +91 22 40919191 to communicate their inquiries or to file a complaint or grievance.

Bank of India Credit Card Grievance Redressal

Grievance redressal for Bank of India Credit Cards involves the process of addressing and resolving customer complaints or disputes related to credit card services. Here are the key points outlining the grievance redressal process for Bank of India Credit Cards:

  1. Customer Contact: Customers should contact the Bank of India Credit Card customer service or helpline to register their grievances. The contact details are typically available on the bank’s website or credit card statements.
  2. Complaint Registration: Provide details of the grievance, including the credit card number, nature of the issue, and any relevant information, when registering the complaint.
  3. Acknowledgment: The bank will acknowledge the receipt of the complaint and provide a unique reference number for tracking purposes.
  4. Investigation: Bank of India will investigate the grievance thoroughly to understand the issue and assess its validity.
  5. Resolution: The bank will aim to resolve the grievance within a specific timeframe, which may vary depending on the nature and complexity of the complaint.
  6. Communication: Regular updates will be provided to the customer regarding the status of the grievance and the steps being taken for resolution.
  7. Escalation: If the customer is not satisfied with the initial resolution, they can escalate the matter to higher levels of authority within the bank.
  8. Regulatory Bodies: In case of dissatisfaction with the bank’s response, customers have the option to approach regulatory authorities such as the Banking Ombudsman or the Reserve Bank of India (RBI) for further resolution.
  9. Closure: The grievance is considered closed once the customer is satisfied with the resolution or after exhausting all available avenues for redressal.
  10. Feedback: Banks often seek feedback from customers on their grievance handling process to continually improve their services.

Write to Bank of India Bank

If you find the provided response unsatisfactory, you have the option to directly contact the Head Office of Bank of India at the following address:

Bank of India,
Star House, C-5, ‘G Block’,
Bandra Kurla Complex,
Bandra (East), Mumbai – 400051.

FAQs

1. What is the Bank of India Credit Card Customer Care Number?

The customer care number for Bank of India Credit Cards can vary depending on your location and the specific credit card you hold. It is usually available on the official Bank of India website or on the back of your credit card.

2. How do I find the correct customer care number for my Bank of India Credit Card?

You can find the correct customer care number by checking your credit card statement, visiting the Bank of India website, or contacting your local Bank of India branch.

3. What Mastercard Credit Cards does Bank of India offer?

Bank of India offers two main types of Mastercard Credit Cards: the “India card,” designed for domestic use, and the “MasterCard Platinum International,” tailored for international use.

4. What services can I access through the customer care number?

The customer care number can be used for various services, including inquiries about your credit card account, reporting lost or stolen cards, disputing transactions, requesting a credit limit increase, and more.

5. Is the customer care number available 24/7?

The availability of customer care services may vary. Many banks offer 24/7 customer support, while others may have specific hours of operation. Check with the bank or the contact number provided for their specific operating hours.

6. What is the daily withdrawal limit for the MasterCard Platinum International credit card?

The maximum daily withdrawal limit for the MasterCard Platinum International credit card is set at Rs. 50,000 when using an ATM.

7. How do I report a lost or stolen credit card to Bank of India?

You should call the customer care number immediately to report a lost or stolen credit card. The bank will guide you through the process of blocking the card and issuing a replacement.

8. Can I make credit card payments or inquire about my credit card balance through the customer care number?

Yes, customer care representatives can often assist with inquiries about your credit card balance and provide guidance on making payments. However, online or mobile banking may be a more convenient option for these services.

9. What should I do if I have a dispute or fraudulent transactions on my credit card statement?

Contact the customer care number to report the dispute or fraudulent transactions. The bank will guide you through the dispute resolution process.

10. Can I request a credit limit increase or a change in my credit card terms through customer care?

Yes, you can inquire about and request changes to your credit card terms, including credit limit increases, through the customer care number. The bank will provide guidance on the process.

11. How do I escalate a complaint if I’m not satisfied with the customer care response?

If you are not satisfied with the resolution provided by customer care, you can escalate your complaint to higher levels of authority within the bank or approach regulatory bodies such as the Banking Ombudsman or the Reserve Bank of India (RBI) for further redressal.

12. Is there a specific customer care number for international customers or Non-Resident Indians (NRIs)?

Yes, there may be dedicated customer care numbers or helplines for international customers or NRIs. These numbers are typically provided on the bank’s website.