Citibank Credit Card Customer Care Number

Citibank extends a range of financial services in India, including savings and salary accounts, loans, credit cards, and more. Should applicants or account holders require assistance or have inquiries regarding these offerings, they have multiple avenues to connect with Citibank’s customer care team. Below, we’ll delve into these communication options. Customer service for credit cards, Citibanking, Suvidha, and loans can be accessed through the following numbers:

  • For domestic inquiries:

Credit Cards and General Queries: 1860 210 2484

  • For NRI customers or Indian residents traveling abroad seeking Citi Priority banking or business-preferred services:

Contact: +91 22 4955 2484

24×7 Citibank Credit Card Customer Care Numbers (City-Wise)

City Contact Number
Ahmedabad 079 26422484
Bangalore 080 22272484
Chennai 044 28522484
Chandigarh 0172 508 2484
Delhi/NCR 0124 2542484
Mumbai 022 28232484
Kolkata 033 22832484
Kochi 9895022484
Ludhiana 0161 501 2484
Lucknow 0522 2201022
Nagpur 1800 180 2484
Pune 020 66012484
Hyderabad 040 66662484
Surat 0261 6532484
Vadodara 079 2642 2484

Citibank Credit Card International Helpline Number

For international customers, dial +91 22 4955 2484 to connect with our customer care team.

Citibank Credit Card Grievance Redressal

Citibank employs a three-tiered Grievance Redressal System to ensure timely and effective solutions for dissatisfied customers.

Level 1: At the foundational level, customers can use various communication channels to lodge complaints or queries. A phone banking officer promptly provides relevant solutions. If the customer finds the resolution satisfactory, no further action is necessary.

Level 2: If Level 1 doesn’t meet the customer’s satisfaction, they can escalate the issue to the Head Customer Care. Simply send an email to [email protected], referencing the complaint number from Level 1. You can also reach the Head Customer Care at 044-28501242 or 022-49552425 between 10:00 AM and 6:00 PM IST (Monday to Saturday).

Level 3: In cases where satisfaction remains elusive, the concerned customer can further escalate the matter to Citibank’s Principal Nodal Officer. Write an email addressed to [email protected].

Citibank Nodal Office Contact Details

If you encounter an unresolved issue with our customer support, kindly contact our Principal Nodal Officer, Hema L. Venkatesh, at the following address:

Principal Nodal Officer,
Citibank N.A., Mail Room,
Acropolis, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai,
Mylapore, Chennai – 600 004.

Please provide your initial point of contact and interaction reference number when reaching out:

Email: [email protected]
Phone: 18002662400 / 022 49552400″

Write to Citibank

You have the option to submit your inquiries by postal mail to Citibank’s official address. The provided addresses are as follows:

For Regular Mail:
Citibank, N.A., PO Box 4830, Anna Road Post Office,
Chennai 600 002, Tamil Nadu, India.

For Registered or Certified Mail:
Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.

FAQs

1. What is the Citibank Credit Card Customer Care Number?

The Citibank Credit Card Customer Care Number is +91 22 4955 2484 for customers outside India.

2. What services can I avail through the Citibank Credit Card Customer Care Number?

You can inquire about your credit card balance, report a lost or stolen card, request a credit limit increase, and get assistance with any card-related queries.

3. Is the Citibank Credit Card Customer Care available 24/7?

Yes, Citibank’s customer care services are available 24/7, ensuring assistance at any time of the day or night.

4. What information should I have ready when calling the Citibank Credit Card Customer Care?

It’s helpful to have your credit card number, personal identification, and specific inquiries ready for a faster and more efficient resolution.

5. Can I contact Citibank’s customer care for non-emergency inquiries?

Yes, you can contact Citibank Customer Care for various non-emergency inquiries, including understanding your card benefits, rewards, and account details.

6. Is there a toll-free number for Citibank Credit Card Customer Care in India?

Yes, there is a toll-free number for Citibank Credit Card Customer Care in India. You can find it on the Citibank India website.

7. How can I reach Citibank Credit Card Customer Care through email or chat?

Citibank provides email and chat support options through their official website or mobile app. Look for “Contact Us” or “Customer Support” for these alternatives.

8. What do I do if my credit card is lost or stolen?

Call Citibank Credit Card Customer Care immediately to report the loss, and they will guide you through the process of blocking the card and getting a replacement.

9. How can I check my credit card balance using the Customer Care Number?

Simply call the Customer Care Number and follow the prompts or speak to a representative to inquire about your credit card balance.

10. Can I request a credit limit increase through Citibank Credit Card Customer Care?

Yes, you can request a credit limit increase by calling the Customer Care Number and speaking to a representative who will guide you through the process.