DCB Bank Credit Card Customer Care

For any assistance regarding your DCB Bank credit card, the Customer Care team is available round-the-clock to address your queries and concerns. Simply dial the toll-free number provided on the back of your credit card or visit the official DCB Bank website for contact information. Whether you need support with card activation, transaction clarifications, reporting a lost or stolen card, or any other card-related matter, the dedicated customer service professionals at DCB Bank are ready to assist you promptly and efficiently.

Here are the 24×7 toll-free customer care numbers for your convenience:

  • 1800-123-5363
  • 1800-209-5363

If you encounter any issues connecting with the toll-free numbers, you can reach us at:

  • 022-6899-7777
  • 040-6815-7777

DCB Bank Credit Card Email Address

Feel free to address your credit card complaints or queries by composing an email and sending it to:

[email protected]

DCB Bank Credit Card International Helpline

The following DCB Bank Credit Card customer care numbers are available for NRI customers to use

  • 91-22-61271000
  • 022-68997777

International Email Address for Credit Card Customer care

[email protected]

DCB Bank Credit Card Enquiries

Billing Cycle and Due Date Clarification

  • Solution: Contact the DCB Bank customer service via phone or check the billing statement online or via mail. They can provide the exact billing cycle details and the due date for your upcoming payment.

Credit Limit Increase Process

  • Solution: Reach out to the customer service team to understand the procedure for requesting a credit limit increase. Typically, they will require details like income documents, credit history, and sometimes a written request.

Promotional Offers, Rewards, and Benefits

  • Solution: Check the DCB Bank website or contact customer service for details on ongoing promotional offers, rewards programs, and benefits associated with your credit card. They can guide you on how to avail or maximize these perks.

Lost or Stolen Card Reporting Procedure

  • Solution: Immediately contact the bank’s customer service helpline or use the online/mobile banking app to report the lost or stolen card. They will guide you through the process of blocking the card and issuing a replacement for security reasons.

DCB Bank Nodal Offices Contact Details

Location
Name
Address
Contact Number
Email ID
States
Mumbai South
Mr. Debashis Das
9, Samrat, 314, Lady Jamshedji Road Opp. Vijay Sales Mahim (W), Mumbai- 400016
(022) 6599 2132/ 65992133/ 65268542 (Direct) Mobile: 9819152557
Maharashtra
Mumbai North
Mr. Ayon Dutta Gupta
Shop 1- 4, Ground Floor, Madhuban CHSL, Next to AKB Baug, Andheri West, Mumbai -400061
(022) 6599 2106/ 2108 Mobile- 9820549608
Maharashtra, Goa and Madhya Pradesh
Gujarat and Eastern India
Mr. Chetan Bahl
8th Floor, Pariseema Annexe, Opposite IFC Bhawan, C.G. Road Ellisbridge, Ahmedabad- 380 006
(079) 66052582 Mobile- 09227529999
Gujarat, Union Territories of Daadra and Nagar Haveli, Daman and Diu, West Bengal and Sikkim
South
Mr. Alok Kumar
9-1-125/1, Sidharth Plaza, 44, Sarojini Devi Road, Secunderabad- 500 003
(040) 66143831 Mobile- 90000 09910
Andhra Pradesh and Telangana
South
Mr. Rajagopal T K
Old No 37/1, New No 2/1 Jumbulingam Street, Nungambakam, Chennai- 600034
(044) 3072 7607 Mobile- 9952209997
Karnataka, Kerala and Tamil Nadu
North
Mr. Ajay Ahluwalia
S-484, Greater Kailash II, New Delhi- 110048
(011) 64649098 Mobile- 9810468695
New Delhi, Chandigarh, Haryana, Jammu and Kashmir, Rajasthan, Uttar Pradesh, Uttaranchal, Himachal Pradesh, Noida

DCB Bank Grievance Redressal

DCB Bank has established an effective grievance redressal system to promptly handle customer complaints.

LEVEL 1: 
The initial step involves reaching out to customer care to address your grievance. You can connect via phone, email, or written correspondence with the bank’s customer care team.

LEVEL 2:
Should the resolution be unsatisfactory, you have the option to contact the Branch Operations Manager (BOM) or the Relationship Manager (RM) at your specific branch.

LEVEL 3:

Should the resolution offered by the BOM/RM be unsatisfactory or if your complaint remains unresolved after 10 days, you have the option to reach out to the Principal Nodal Officer at the following address:

Mr. B K Sharma
DCB Bank Limited
6th Floor, Peninsula Business Park, Tower ‘A’
Senapati Bapat Marg,
Lower Parel,
Mumbai- 400013.

Phone: +91 22 6618 7099
Fax: +91 22 6658 9971
Email: [email protected]

Write to DCB Bank

In case you prefer to communicate your grievance with the bank without internet access, you can do so by sending a letter to the following address:

DCB Bank Limited
P.O. Box No.7643
Malad (West)
Mumbai- 400064
India

FAQs related to DCB Bank Credit card

Q. How can I check my current credit card balance and transactions?

A. Log in to your DCB Bank online banking account or mobile app to view your current balance and recent transactions. Alternatively, you can contact customer service or visit a nearby branch for assistance.

Q. What should I do if my credit card is lost or stolen?

A. Immediately report the loss or theft of your card by contacting DCB Bank’s customer service helpline. They will block your card to prevent unauthorized use and guide you through the process of getting a replacement card.

Q. How do I redeem the rewards earned on my credit card?

A. Log in to your DCB Bank account online or check the rewards section on the DCB Bank website to view available redemption options and follow the steps to redeem your rewards points for various offers, vouchers, or merchandise.

Q. Can I increase my credit card limit, and what’s the procedure?

A. Yes, you can request a credit limit increase by contacting DCB Bank’s customer service. They will guide you through the required documentation and process, which typically includes income proof and a formal request.

Q. How do I dispute a transaction on my credit card statement?

A. If you find an unauthorized or incorrect transaction, promptly contact DCB Bank’s customer service. They will guide you through the dispute process, which usually involves filling out a dispute form and providing relevant details for investigation.