Federal Bank Credit Card Customer Care Number

Federal Bank’s co-branded credit cards with State Bank of India are globally recognized, ensuring international acceptance. Enjoy hassle-free access to comprehensive customer support and grievance resolution through Federal Bank. Below are the contact details for your convenience.

Pan-India toll-free numbers: 1800-425-1199 or 1800-420-1199.

Federal Bank Credit Card Customer Care on SMS

To contact Federal Bank Credit Card Customer Care through SMS, you can typically use the following method:

  • Send an SMS from your registered mobile number: Ensure that you send the SMS from the mobile number that is registered with your Federal Bank credit card account. This is important to authenticate your identity.
  • Use the designated SMS format: Federal Bank may have specific keywords or formats for different types of inquiries or requests. For example, you might need to use keywords like “BAL” for balance inquiries, “BLOCK” to report a lost or stolen card, or other specific codes for different services.
  • Send the SMS to the designated SMS number: Federal Bank should provide a dedicated SMS number for credit card inquiries and requests. You can typically find this information in your credit card documentation or on the bank’s official website.
  • Receive a response: After sending your SMS, you should receive an automated response acknowledging your request or providing the information you requested.

Federal Bank Email Address

Customers have the option to reach out to our customer support department via both phone calls and email communication. In case our phone lines are occupied, you can promptly share your inquiries or grievances related to the bank through the following registered email addresses:

For general inquiries or complaints:

[email protected]
[email protected]

Customers residing abroad can direct their concerns to the following email address:

[email protected]

Federal Bank Credit Card International Helpline Number

  • The international helpline numbers for Federal Bank credit card customer service are +91-484-2630995 or +91-484-2630994.
  • You may also reach out at 080-61991199.

Federal Bank Credit Card Grievance Redressal

The Federal Bank is committed to providing its customers with a seamless banking experience. If any customer encounters issues or has concerns about our banking services and products, they have several options to address them:

  • Reach out to Federal Bank through our 24/7 customer care hotline.
  • Submit an online complaint form, which is accessible on our official website.
  • Correspond with the Branch Manager at the specific branch where your account is held.
  • Download the Customer Grievance Form from our website, complete the necessary details, and mail it to the following address:

Deputy General Manager,
Service Quality Department,
Federal Towers, Head Office,
Aluva, Ernakulam, Kerala,
India – 683 101

  • If you remain unsatisfied with the resolution provided by the above channels, you have the option to escalate the matter by contacting the Zonal Manager at your respective Zonal Office.

Federal Bank Zonal Office Contact Details

Area of Operation
Name of Zonal Officer
Contact details
Bangalore
Rajanarayanan N.
080-22110054
Chennai
Eqbal Manoj
044-28588816
Ernakulam
Anil Kumar V.V.
0484-2385528
Kolkata
Dileep B.
033-22830842
Kottayam
Joy P.V.
0481-2302329
Kozhikode
Regi C.V.
0495-2744575
Mumbai
Deepak Govind P.A.
022-26506922
New Delhi
R. Vardharajan
011-25881075
Thiruvananthapuram
Kuriakose Conil
0471-2330485

Write to Federal Bank

If someone believes that the issue remains unresolved, they have the option to send a written communication to:

Ms. Shalini Warrier,
Chief Operating Officer,
CEO’s Secretariat,
Federal Bank Limited,
Federal Towers, Bank Junction,
Aluva, Kerala – 683 101.

FAQs

1: What is the Federal Bank Credit Card Customer Care Number?
The Federal Bank Credit Card Customer Care Number is 1800-425-1199. For international customers, it is +91-484-2630994.

2: When can I contact Federal Bank Credit Card Customer Care?
You can contact Federal Bank Credit Card Customer Care 24/7. They are available round the clock to assist you with your credit card-related queries and concerns.

3: What services can I avail through Federal Bank Credit Card Customer Care Number?
You can use the customer care number to inquire about your credit card balance, report a lost or stolen card, request a replacement card, dispute unauthorized transactions, get information about your credit card statement, and more.

4: How can I report a lost or stolen Federal Bank Credit Card?
To report a lost or stolen Federal Bank Credit Card, call the customer care number (1800-425-1199 or +91-484-2630994 for international customers) immediately. The customer care team will guide you through the process of blocking the card and issuing a replacement.

5: Can I inquire about my credit card statement and transactions through this number?
Yes, you can. Federal Bank Credit Card Customer Care can provide information about your credit card statement, recent transactions, and help you understand your billing and payment details.

6: Is there a separate number for international customers?
Yes, there is a dedicated number for international customers, which is +91-484-2630994. If you are abroad and need assistance with your Federal Bank Credit Card, you can call this number.

7: Can I raise disputes regarding unauthorized transactions with Federal Bank Credit Card Customer Care?
Absolutely. If you suspect any unauthorized transactions on your credit card, contact Federal Bank Credit Card Customer Care immediately to report the issue. They will guide you through the dispute resolution process.

8: Is there an email address to contact Federal Bank Credit Card Customer Care?
Yes, you can also contact Federal Bank Credit Card Customer Care via email at [email protected] for non-urgent queries and requests.