How to Close IndusInd Bank Credit Card

IndusInd Bank offers a variety of credit cards designed to meet various individual needs. These cards provide a diverse range of advantages, including perks related to shopping, dining, travel, and entertainment. In addition to these benefits, the bank provides several options for customers who wish to either close or block their credit cards. Keep reading to learn about the steps involved in closing or blocking an IndusInd Bank credit card.

Steps to Close Your IndusInd Bank Credit Card Account:

  1. Contact Customer Care:
    • Dial 18602677777.
    • Provide necessary details for verification.
    • Kindly ask the executive to terminate your credit card account.
  2. Submit a Written Application:
    • Send the letter to: IndusInd Bank Ltd, located at PO Box 9241 in Chakala MIDC, Andheri (East), Mumbai- 400093.
    • Include all relevant personal and card details.

Things to Check Before Closing Your IndusInd Bank Credit Card:

  • Clear all outstanding payments.
  • Cancel any automated payments linked to the card.
  • Redeem accrued reward points.

RBI’s Rules on Credit Card Closure:

  • Cards must be closed within 7 working days of the request.
  • Card issuers may incur penalties for procrastinating closure procedures.
  • Any cards that haven’t been used for a year will be deactivated. If there’s no response within 30 days, the account will be closed.
  • It’s essential to offer various avenues for submitting requests to close accounts or services.
  • Any remaining credit should be transferred to the bank account.
  • Notify the credit bureau within 30 days of closure.

How to Block IndusInd Bank Credit Card:

  1. CPP (Card Protection Plan):
    • Call 1800 419 4000 (Toll Free) OR STD Code – 6000 4000.
    • State a valid reason for blocking.
  2. IndusMobile App:
    • Download the app.
    • Register using the registered mobile number.
    • Access Credit Cards section, select ‘Block Card’, provide reason, and confirm.
  3. Net Banking:
    • Login to IndusNet account.
    • Navigate to ‘Credit Card’ section, select lost/stolen card, and confirm.
  4. Customer Care:
    • Call 8605005004 / 022 44066666.
    • Confirm the information with the executive and ask for reservation arrangements.
  5. Branch Visit:
    • Visit the nearest branch.
    • Please provide a written request to deactivate the card.

Things to Remember while Blocking:

  • Note the 16-digit card number.
  • Be prepared to provide registered address or date of birth.
  • Call from the registered mobile number.
  • In case of loss/theft, file an FIR and provide a copy to the bank.

Frequently Asked Questions (FAQs)

1. What are the steps to close my IndusInd Bank credit card?

  • Closing your IndusInd Bank credit card is possible through two avenues: either by reaching out to customer care at 18602677777 or by submitting a written request to the bank’s address.

2. What details must I furnish when closing my credit card via customer care?

  • When opting to close your credit card through customer care, you’ll be required to provide personal identification details along with pertinent credit card information to ensure authentication.

3. What details should I include in the written application for closing my credit card?

  • Your written application should include your personal details, credit card number, and a request for cancellation.

4. Are there any outstanding payments I need to clear before closing my credit card?

  • Certainly! Before you request cancellation, it’s crucial to ensure that all remaining payments on your credit card are settled.

5. What should I do with any automated payments linked to my credit card before closing it?

  • Ensure that you terminate any automatic payments linked to your credit card to prevent potential future charges.

6. How do I redeem reward points before closing my credit card?

  • Prior to starting the cancellation procedure, you have the option to utilize any accumulated reward points via the bank’s rewards program.

7. What happens if I fail to properly close my credit card account?

  • Failure to close your credit card properly may result in continued charges or fees, impacting your credit score and financial well-being.

8. How long does it take to process the closure request for a credit card?

  • As per RBI regulations, credit cards should be closed within 7 working days after the request is raised, provided there are no outstanding amounts.

9. Can I close my credit card if it hasn’t been used for a long time?

  • If your card hasn’t been used for a year, the bank may deactivate it. You can then either respond to the notification or request closure.

10. Is there a fee or penalty for closing my credit card?

  • There’s typically no fee for closing your credit card, but ensure all outstanding balances are paid to avoid penalties.