How to Close or Block PNB Credit Card

In the event of misplacing or having your Punjab National Bank credit card stolen, immediate action is essential to avoid possible financial repercussions. Neglecting to block or hotlist the card may expose you to unauthorized transactions. Punjab National Bank offers multiple avenues to promptly block your card, ensuring the protection of your financial assets.

Steps to Block Your PNB Credit Card Account:

  1. Blocking via Net Banking:
    • Access your Punjab National Bank online banking portal by logging in with your credentials.
    • Navigate to ‘Value added Service’ and select ‘ATM/Debit Card Hotlisting’.
    • Choose your account number from the dropdown menu.
    • To reveal the card associated with the selected account, simply proceed by clicking on ‘Continue’.
    • Select the card number or manually input it if not displayed.
    • Enter your IBS Transaction Password and click ‘Submit’.
    • Receive immediate confirmation of successful hotlisting.
  2. Blocking via Mobile App:
    • Utilize your login details to log into the PNB One App.
    • Choose the ‘Credit Card’ option and then ‘Hotlist Credit Card’.
    • Choose the appropriate account number from the provided dropdown menu.
    • Click ‘Continue’ after selecting the desired card.
    • Enter the transaction password and proceed.
    • Note: Hotlisted credit cards cannot be reactivated.
  3. Blocking via Customer Care:
    • You can reach out to PNB’s credit card customer service through various channels. Dial any of these numbers: 1800 180 2222, 1800 103 2222, or 0120-2490000.
    • Utilize the IVRS module or send an SMS with the format: HOT [Card Number] to 5607040 from your registered mobile number.
  4. Blocking Offline:
    • Visit the nearest Punjab National Bank branch.
    • Please ensure you have your essential identification papers and credit card information with you.
    • Receive assistance from a bank representative to complete the blocking process.

Things to Check Before Closing or Blocking Your PNB Credit Card:

Prior to deciding to close or block your PNB credit card, it’s crucial to take into account the following aspects:

  1. Outstanding Balances: Ensure that there are no pending balances or transactions on your credit card.
  2. Auto-payments: Check if you have any recurring payments linked to your credit card, such as subscriptions or utility bills. Update the payment method for these services to avoid disruptions after blocking or closing the card.
  3. Unused Rewards: If your credit card offers rewards or loyalty points, redeem them before closing the account. Once the card is closed, you may lose access to any accumulated rewards.
  4. Linked Accounts: If your credit card is linked to other accounts or services, such as a savings account for automatic payments, inform the respective institutions about the impending closure or blocking. Update payment details as necessary.
  5. Annual Fees: Consider the timing of your card closure in relation to any annual fees. Avoiding additional fees can be achieved by closing the card prior to the fee deadline.
  6. Credit Score Impact: Understand the potential impact on your credit score before closing the credit card account. Closing a credit card with a long credit history or high credit limit may affect your credit utilization ratio and, consequently, your credit score.
  7. Alternative Options: Evaluate if there are alternative solutions to address any concerns prompting you to close or block the card. For example, if the card was lost or stolen, blocking it may be sufficient without the need for closure.
  8. Customer Support Assistance: If you’re unsure about how to proceed or what the consequences might be, reach out to PNB’s customer support. They’re there to help you navigate the process and address any questions you have about closing or blocking your card.

Frequently Asked Questions (FAQs)

Q. How do I close my PNB credit card?

A. To cancel your PNB credit card, head over to the closest PNB branch and hand in a written request to close the account. Make sure there are no remaining balances on the card before starting the closure procedure.

Q. Can I close my PNB credit card online?

A. At present, PNB does not provide an online method for closing credit cards. To close your credit card account, you must physically go to a branch and formally submit a written request for closure.

Q. What steps should I take to prevent unauthorized use of my PNB credit card in case it’s lost or stolen?

A. To swiftly block your PNB credit card, reach out to PNB’s customer service via toll-free numbers: 1800 180 2222 or 1800 103 2222, or through the paid helpline at 0120-2490000. Another option is to use the PNB One App or access net banking for the same purpose.

Q. Is there a fee for blocking my PNB credit card?

A. No, there’s typically no fee for blocking your PNB credit card. However, you may incur standard messaging or call charges if you contact customer service.

Q. Can I undo the block on my PNB credit card once it’s blocked?

A. Certainly! If your PNB credit card is blocked, it cannot be reversed. You will need to ask for a new card if necessary.

Q. Will closing my PNB credit card impact my credit score?

A. Closing your PNB credit card could affect your credit score, especially if it’s one of your oldest accounts or significantly changes your credit utilization ratio. Consider the potential consequences before closing the card.

Q. How long does it take to process a closure or block request for a PNB credit card?

A. Closure or block requests for PNB credit cards are usually processed within a few business days. However, it’s best to confirm the timeframe with the bank when making the request.

Q. Can I close or block my PNB credit card if there are pending transactions?

A. It’s advisable to clear all pending transactions before closing or blocking your PNB credit card. However, if you suspect fraudulent activity, you should immediately block the card regardless of pending transactions and report the issue to the bank.

Q. What should I do if I have more questions about closing or blocking my PNB credit card?

A. For any additional inquiries or assistance regarding closing or blocking your PNB credit card, you can reach out to PNB’s customer service helpline or visit your nearest PNB branch for personalized support and guidance.