ICICI Bank Credit Card Customer Care Number

As the second-largest private bank in India, ICICI Bank offers a wide range of banking services and products. Among these, credit cards stand out as one of the bank’s most significant offerings. Additionally, ICICI Bank prides itself on its exceptional customer care services, ensuring that customers can have their questions, concerns, or complaints addressed promptly.

Should you require assistance with your ICICI credit card, you have multiple ways to get in touch with their customer care team. You can reach them via mobile phone, email, or by sending a letter to their postal address. This article is designed to assist ICICI Bank cardholders seeking support with their card-related services.

ICICI Bank Email Address

You can address any questions or concerns regarding your ICICI Bank credit cards via email by sending a message to [email protected] using the email address associated with your bank account. When composing your email, please ensure that you include your personal information and, if necessary, the last four digits of your credit card.

24×7 ICICI Bank Credit Card Customer Care Numbers (City-Wise)

City Contact Number
Delhi 011 33446699
Mumbai 022 33446699
Kolkata 033 33446699
Chennai 044 33446699

ICICI Bank Credit Card Enquiries

  • In the Event of Card Theft: If your credit card is ever stolen or misplaced, please promptly report the loss to a customer service representative by dialing any of the numbers provided above. If you prefer, you can also request a replacement credit card during the same phone call.

You also have the option to use the mobile application to block your card or visit the nearest branch to disable card usage. Alternatively, you can block your credit card by logging into your internet banking account.

  • If Your Card Is Blocked: Should your card become blocked, it is essential to contact the customer service line from your mobile phone to request a replacement card. This call should be made between the hours of 7:00 am and 9:00 pm. We will strive to provide your replacement card within five business days of receiving your request for the first time.
  • In the Case of Card Re-Dispatch: If your card needs to be re-dispatched, you can initiate the request by logging into your online banking account or by calling customer service using any of the numbers provided earlier. When calling customer care, please ensure that your call falls within the hours of 7:00 am to 9:00 pm.

ICICI Bank Credit Card International Helpline Number

In the context of international travel:

  • Personal Banking: You can reach us at +91-22-33667777.
  • Corporate Banking: Feel free to contact us at +91-22-3344 6699.

ICICI Bank Credit Card Grievance Redressal

ICICI Bank, one of the select banks in India that places a strong emphasis on customer satisfaction, takes all customer inquiries and concerns seriously.

In case a bank customer is not content with the service or solutions provided by the bank, they have the option to escalate the issue. This escalation process aids in resolving grievances.

The ICICI Bank Credit Card Customer Care grievance resolution system operates at three distinct levels:

Level 1:
Customers can initiate the grievance escalation process at Level 1. They can select the credit card option from the “complaint related to” menu and choose a suitable category under the product or service. Additionally, they should select the appropriate complaint type from the dropdown menu. To expedite query resolution, it’s important for customers to provide their credit card-associated email address.

Level 2:
If a customer remains dissatisfied with the resolution provided at Level 1, they have the option to escalate the issue further and converse with the Head of Phone Banking. This can be achieved by either completing an online form on the bank’s website or by using the provided button on the Level 2 link to submit a question or request.

Level 3:
If a customer is still unsatisfied with the resolution obtained at Level 2 through the Head of Phone Banking, they have the opportunity to directly engage with the Principal Nodal Officer of ICICI Bank.

Customers can anticipate receiving a resolution within four working days at each level, commencing from the time the complaint is initially registered.

ICICI Bank Nodal Office Contact Details

If you find the solution provided through previous channels unsatisfactory, you have the option to elevate your complaint to the principal nodal officer. Below, you’ll find the contact information for the principal nodal officer:

Email: [email protected]

Address:

The Principal Nodal Officer

ICICI Bank Ltd.

Bandra Kurla Complex

Mumbai 400051

Write to ICICI Bank

ICICI Bank Limited

ICICI Phone Banking Center,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no. 12,

Nanakramguda, Serilingampally,
Hyderabad – 500032.

FAQs

  1. What is the ICICI Bank Credit Card Customer Care Number?
    The ICICI Bank Credit Card Customer Care Number is the dedicated contact number provided by ICICI Bank for their credit card customers to seek assistance, report issues, or make inquiries related to their credit cards.
  2. How can I reach ICICI Bank Credit Card Customer Care?
    You can reach ICICI Bank Credit Card Customer Care by dialing their customer care number, which is typically a toll-free or local number, or by visiting their official website to find alternative contact methods.
  3. What services can I avail from ICICI Bank Credit Card Customer Care?
    ICICI Bank Credit Card Customer Care provides a range of services, including card activation, balance inquiries, reporting lost or stolen cards, resolving billing disputes, requesting credit limit increases, and more.
  4. What should I do if my ICICI Bank credit card is lost or stolen?
    In case your ICICI Bank credit card is lost or stolen, you should immediately contact the customer care number to report the loss. They will guide you through the process of blocking your card to prevent unauthorized usage.
  5. How can I check my credit card balance through ICICI Bank Customer Care?
    You can typically check your credit card balance by calling the customer care number and following the automated prompts or speaking to a customer care representative. Additionally, many banks offer the option to check your balance through SMS or online banking.
  6. Can I apply for a new ICICI Bank credit card through customer care?
    Yes, you can often apply for a new ICICI Bank credit card or inquire about the application process by contacting customer care. They can provide information on card types, eligibility criteria, and documentation requirements.
  7. What should I keep handy when calling ICICI Bank Credit Card Customer Care?
    When calling ICICI Bank Credit Card Customer Care, it’s advisable to have your credit card details, such as the card number and any recent transactions, handy for verification and quick assistance.
  8. Are there different customer care numbers for different types of ICICI Bank credit cards?
    ICICI Bank may have different customer care numbers for various types of credit cards or services. It’s important to verify the specific customer care number associated with your card by visiting the bank’s official website or checking the card documentation.
  9. What are the working hours for ICICI Bank Credit Card Customer Care?
    ICICI Bank Credit Card Customer Care usually operates 24/7, providing assistance round the clock. However, it’s essential to confirm the working hours for the specific services or inquiries you require.
  10. Is there an email or chat option for contacting ICICI Bank Credit Card Customer Care?
    In addition to the phone number, many banks offer email and chat support for credit card customers. Check the bank’s website for alternative contact methods if you prefer not to call.