Indusind Bank Credit Card Customer Care Number

The IndusInd Bank Credit Card Customer Care Number is a dedicated contact line provided by IndusInd Bank for credit card customers to inquire about their credit card accounts, report issues, seek assistance, or register complaints. It allows cardholders to connect with customer service representatives who can provide information, resolve problems, and offer support related to their credit cards. The specific phone number may vary depending on the region or type of credit card, and customers can typically find this number on their credit card statement or on the official IndusInd Bank website.

IndusInd Bank provides a specialized customer care hotline to address any credit card-related queries or complaints. If you need to register a complaint or have an inquiry, simply dial 1860 267 7777.

Indusind Bank Credit Card Customer Care on SMS

Type of Service SMS to be sent to 5676757
Available Balance BALE XXXX(where XXXX is the last four digits of your credit card number)
Credit Card Statement STMT XXXX
Reward points RBALE XXXX
Statement by email ESMT XXXX
Block BLOCK XXXX
IVR OTP OTPC XXXX

Indusind Bank Email Address

  • For existing customers, the email address to contact for inquiries varies based on your credit card. Visit this link https://www.indusind.com/in/en/personal/reach-us.html to find the specific email ID.
  • New customers can email queries to [email protected].
  • Domestic customers seeking assistance or raising concerns can email [email protected].
  • International customers should direct their queries or complaints to [email protected].

Indusind Bank Credit Card Enquiries

For inquiries related to your IndusInd Bank credit card, you can follow these steps:

  1. Contact Customer Service: The most direct way to get information and assistance is to call the customer service number provided on the back of your credit card or the official IndusInd Bank website. They can help with various credit card-related queries.
  2. Visit the Official Website: IndusInd Bank’s official website will have information about their credit card offerings, features, benefits, and frequently asked questions. You may find answers to your queries there.
  3. Email Support: Check if there is an official customer support email address provided on the bank’s website. You can send your credit card-related queries via email.
  4. Visit a Local Branch: If you prefer in-person assistance, visit a nearby IndusInd Bank branch. The bank staff can provide information and support for credit card inquiries.
  5. Mobile Banking App: If you have the IndusMobile app, you can access your credit card information and perform various functions. This can be especially helpful for checking your balance, viewing transactions, and making payments.
  6. Social Media: IndusInd Bank may have a presence on social media platforms where you can ask questions and get assistance. Check their official social media profiles for updates and support.
  7. Credit Card Statement: Your monthly credit card statement includes essential information, such as transactions, due dates, and contact details. Review your statement for any relevant information.

Indusind Bank Credit Card International Helpline Number

For international customers, IndusInd Bank encourages you to submit complaints or inquiries via their dedicated email address, [email protected]. If you have any credit card-related questions, you can reach them at 022-42207777.

Indusind Bank Credit Card Grievance Redressal

If you’re dissatisfied with the bank’s customer care response, you can follow this escalation process:

Level 1:
Contact customer service by phone or email, and they’ll register your query. The Card Services Cell will respond within 7 working days via email or phone. You can also reach the Head – Card Services at 701/801 Solitaire Corporate Park, Chakala, Andheri (East), Mumbai-400 093.

Level 2:
If you’re not satisfied, contact the Nodal Officer and Chief Customer Service Officer, Mr. Vikas Nigam, through phone, email, or fax. The Head – Cards Services is Mr. Pratap Pillai at Naurang Square, Andheri – East, Mumbai-400 093.

Level 3:
If your grievance remains unresolved, contact the Internal Ombudsman, also the Chief Customer Service Officer, who will examine and provide the final response to your complaint.

Indusind Bank Nodal Office Contact Details

Area of Operation
Name of Nodal officer
Contact Number
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
Mr. Sandeepan Bhattacharjee
0361 2450049, 8486038043
Delhi, Jammu and Kashmir
Mr. Rajesh Kumar Mahajan
011 49522500 Ext 519
Uttar Pradesh (excluding Ghaziabad & Gautam Buddha Nagar) & Uttarakhand
Mr. Deepak H Gupta
(0522) – 4933943
Gujarat, Dadra and Nagar Haveli and Daman & Diu
Mr. Thomas Sebastian
079 61916706
Andhra Pradesh and Telangana
Mr. Anilkumar Tavvala
040-40916108
Karnataka
Mr. Prabhu Sivaramakrishnan
080 – 30082662
Madhya Pradesh and Chattisgarh
Mr. Vikas Bhanpurkar
0755-2550288
Himachal Pradesh, Punjab, Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.
Mr. Amit Kumar Sharma
0172 5213129, 93578 50511
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
Mr. Sivaraman Jayaraman
044-28346029
Rajasthan
Mr. Manish Mehta
0141-4182965
West Bengal and Sikkim
Mr. Manikantan Iyer
033-30073382
Maharashtra and Goa
Mr. Rakesh Ranjan
022-6641 2200 /022 6641 2217
Bihar and Jharkhand
Mr. Abhijit Chowdhury
0612 303573

Write to Indusind Bank

If you need to contact the bank with a query or complaint, you can send it to the following addresses:

For Customer Care:
Mr. Dickson Baptista
Head – Customer Care
Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri – East, Mumbai-400 093
Email: [email protected]

For Card Services:
Mr. Pratap Pillai
Head – Cards Services
Naurang Square, Plot No A4, 2nd Floor, Cross Road B, Andheri – East, Mumbai-400 093
Email: [email protected]

FAQs

1. How can I find the correct customer care number for my Indusind Bank Credit Card?

You can find the correct customer care number by checking your credit card statement, visiting the Indusind Bank website, or contacting your local Indusind Bank branch.

2. Customer Care Number for International Residents?

If you reside outside India, the customer care number is 022-42207777.

3. What services can I access through the customer care number?

The customer care number can be used for various services, including inquiries about your credit card account, reporting lost or stolen cards, disputing transactions, checking balances, and more.

4. Is the customer care number available 24/7?

The availability of customer care services may vary. Many banks offer 24/7 customer support, while others may have specific hours of operation. Check with the bank or the contact number provided for their specific operating hours.

5. How do I report a lost or stolen Indusind Bank credit card?

In case of a lost or stolen card, it’s crucial to call the customer care number immediately to report the issue. The bank will assist in blocking the card and issuing a replacement.

6. Credit Card Application Queries Email?

For credit card application queries, email [email protected].

7. Can I inquire about and pay my credit card balance through the customer care number?

Yes, you can often inquire about your credit card balance and make payments through customer care. However, online or mobile banking may be more convenient for such services.

8. What should I do if I have disputes or unauthorized transactions on my credit card statement?

Contact the customer care number to report any disputes or unauthorized transactions. The bank will guide you through the dispute resolution process.

9. Business Gold/Classic/Gold Cards Email?

For Business Gold/Classic/Gold cards, use [email protected].

10. How do I request a credit limit increase or changes in my credit card terms through customer care?

You can inquire about and request changes to your credit card terms, including credit limit increases, by contacting the customer care number. The bank will provide information on the process.

11. How can I escalate a complaint if I’m not satisfied with the customer care response?

If you’re not satisfied with the initial response, you can escalate your complaint to higher levels of authority within the bank or contact regulatory authorities for further assistance.

12. Is there a specific customer care number for international customers or Non-Resident Indians (NRIs)?

Yes, there may be dedicated customer care numbers or helplines for international customers or NRIs, and these are typically available on the bank’s website.