Kotak Credit Card Customer Care Number

You can dial the Kotak Mahindra Bank customer care helpline at 1860 266 2666 to promptly address your credit card inquiries. This number is accessible around the clock for customers in India but is not accessible from outside the country.

Kotak Credit Card Customer Care on SMS

Type of Service SMS to be sent to 9971056767 or 5676788
Credit Card current amount due CCBAL(space) Last 4 digits of your Kotak Credit Card Number
Credit card amount due as per last statement CCDUE(space) Last 4 digits of your Kotak Credit Card Number
Know your Credit Card Reward Points WCCREWSPACE(space)Last four digit of Credit Card number
Credit card last three transactions CCTXN(space) Last 4 digits of your Kotak Credit Card Number
Credit card last payment received CCPYMT(space) Last 4 digits of your Kotak Credit Card Number
Total spends this month in Credit card CCSPND(space) Last 4 digits of your Kotak Credit Card Number
Available credit balance CCAVBL(space) Last 4 digits of your aKotak Credit Card Number
Credit card application status CCAPP(space) your 13 digit Application Number
Generate OTP for IVR payments KOTP Last 4 digits of credit card number to 9212738927

Kotak Email Address

Kotak Mahindra Bank lacks an official customer support email. To contact the support team, you can utilize these online email forms:

General credit card inquiries: Link
Unresolved queries: Link
For credit card security and fraud concerns, you can email [email protected].

24×7 Credit Card Customer Care Numbers (City-Wise)

City Contact Number
Ahmedabad (079) 66006022
Bangalore (080) 66006022
Chennai (044) 66006022
Hyderabad (040) 66006022
Mumbai (022) 66006022
New Delhi (011) 66006022
Pune (020) 66006022

Kotak Credit Card Enquiries

  • Kotak Mahindra Bank customers can contact 1860-266-2666 for credit card inquiries, updates, or reporting theft/loss. Non-customers are also welcome.
  • For lost or blocked cards, call 1800 209 0000 or 1860-266-2666.
  • To report fraud or unauthorized transactions, call 1800 209 0000.
  • Email [email protected] for security concerns.
  • Access forms at https://www.kotak.com/content/dam/Kotak/Customer-Service/Download-Forms/Personal-Banking/Credit-Cards/cardholder-dispute-form.pdf to report credit card fraud.

Kotak Credit Card International Helpline Number

Country Contact Number
USA 1855-3656767
AUSTRALIA 001180044990000
HONG KONG 00180044990000
UK 0080044990000
CANADA 18557684020
SINGAPORE +658001013054
UAE 80001830148

Kotak Credit Card Grievance Redressal

“In a commitment to customer satisfaction, Kotak offers a dedicated portal for complaints and grievances. Their efficient grievance redressal process ensures swift solutions. You can reach out in several ways:

Level 1 – Use the online form on their website or visit a branch for a response within 7 working days. Postal address: Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai – 400013.

Level 2 – Contact the grievance redressal officer if level 1 doesn’t satisfy you.

Level 3 – If still unsatisfied, escalate to the Nodal Officer and, if necessary, the Principal Nodal Officer through their website.”

Kotak Nodal Office Contact Details

Personnel at Kotak Mahindra Bank:

  • Mr. N. Pohare Designation: Nodal Officer Address: Kotak Infinity, 6th floor, Zone II, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097
  • Ms. S Ghosh Designation: Principal Nodal Officer Address: Kotak Infinity, 6th floor, Zone II, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097

Write to Kotak Bank

If you find the resolutions provided by the customer care teams from Level 1 to Level 4 unsatisfactory, you have the option to directly send a letter to Kotak Mahindra Bank’s Head Office at the following address:

Kotak Mahindra Bank Ltd.
P.O. Box: 16344,
Mumbai – 400013,
Maharashtra, India

You may also choose to correspond with Kotak Mahindra Bank’s Corporate Office at the address provided below:

Registered Office,
27 BKC, C 27,
G Block,
Bandra Kurla Complex,
Bandra (E),
Mumbai – 400051.

FAQs on Kotak Credit Card Customer Care Number

1. What is the Kotak Credit Card Customer Care number?

The Kotak Credit Card Customer Care number varies depending on the type of credit card and your location. You can find the correct number on the bank’s official website or your credit card documentation.

2. Is Kotak Credit Card Customer Care available 24/7?

Customer care service hours may vary. Kotak Mahindra Bank typically provides information about their service hours on their website or through their helpline.

3. How do I report a lost or stolen credit card?

To report a lost or stolen credit card, call the customer care number immediately. They will guide you through the process of blocking your card for security reasons.

4. What services can I avail of through Customer Care?

You can inquire about your credit card balance, recent transactions, billing statements, interest rates, fees, reward points, and more.

5. How do I register a complaint with Customer Care?

To register a complaint, you can contact the bank’s customer care number, send an email, or use their online grievance portal. They will provide guidance on the process.

6. Can I apply for a Kotak Credit Card through Customer Care?

Credit card applications are typically not processed through customer care. You can apply for a credit card online through the bank’s official website or by visiting a branch.

7. What should I do if my issue is not resolved by Customer Care?

If your concern is not resolved to your satisfaction, follow the bank’s escalation process, which may include contacting higher bank authorities or regulatory authorities if necessary.

8. Is there a separate number for reporting fraudulent transactions?

Kotak Mahindra Bank may have a dedicated number for reporting fraudulent transactions. Contact Customer Care for the correct number and follow their instructions.