SBI Credit Card Customer Care Number

The State Bank of India (SBI) is one of the leading financial institutions in the country, offering a wide range of banking products and services. SBI Credit Cards come with numerous features and benefits, and to support this extensive cardholder base, SBI has established a robust customer care service to deal with all queries, concerns, and issues. Below is a comprehensive guide detailing the various avenues through which you can reach out to SBI Credit Card Customer Care.

Toll-Free Numbers

  • General Inquiries: 1800 180 1290 or 1860 180 1290
  • Emergency Helpline: 1800 180 1290

Note: Charges may apply for the 1860 prefix number depending on your mobile operator.

For NRI Customers

  • International Helpline: +91-22-6100-4127

Note: Standard international call rates may apply.

SBI Credit Card Customer Care Number on SMS

SBI Card offers a service called ‘Simply SMS.’ It’s a way to easily get information about your credit card using text messages. To use it, you need to send an SMS from the mobile number you’ve registered with. You just need to send a specific code in the SMS along with the last four digits of your credit card number.

Type of Service SMS to be sent to 5676791
Balance Inquiry BAL XXXX
Credit Limit Inquiry AVAIL XXXX
Mini-Statement MSTMT XXXX
Last payment status PAYMENT XXXX
Available credit limit and cash limit AVAIL XXXX
Reward Points Balance REWARD XXXX
Blocking BLOCK XXXX

SBI Email Address

  • Customer Service Email: customercare[at]sbicard[dot]com
  • Grievance Redressal: grieved.customercare[at]sbicard[dot]com

Note: Replace [at] with “@” and [dot] with “.”

Online Portal

Visit the SBI Card website and log in to your account to access a host of services like:

  • Statement download
  • Payment status
  • Service request creation

Visit SBI Card Website

Postal Address

SBI Card,
Correspondence Department,
DLF Infinity Towers, Tower C, 10-12 Floor,
Block 2, Building 3, DLF Cyber City,
Gurgaon – 122002, Haryana, India

SBI Credit Card Enquiries

If you have inquiries or need information related to your SBI Credit Card, you can typically find answers to common questions and access various services through the official SBI Card website or by contacting their customer service. Here are some common inquiries and how to address them:

  1. Account Balance Inquiry: You can check your SBI Credit Card account balance through various methods, including online through the SBI Card website, the mobile app, or by contacting customer service.
  2. Credit Limit Inquiry: You can find out your available credit limit by logging into your SBI Card account online, using the mobile app, or contacting customer service.
  3. Transaction Details: To view your transaction history and details, you can log in to your SBI Card account online or through the mobile app.
  4. Credit Card Statements: You can access your monthly credit card statements online through your SBI Card account or request them to be sent to your registered email address.
  5. Payments: You can make credit card payments online through the SBI Card website, the mobile app, or through various offline methods, like visiting an SBI branch.
  6. Reward Points: You can check your reward points balance and redeem them through your SBI Card account online or by contacting customer service.
  7. Lost or Stolen Card: If your card is lost or stolen, contact SBI Card customer service immediately to report it and request a replacement card.
  8. Interest Rates and Fees: Information about interest rates, fees, and other card-related costs can be found in your card’s terms and conditions or by contacting customer service.
  9. Dispute Resolution: If you have disputes or issues with your credit card transactions, contact SBI Card customer service to initiate the dispute resolution process.
  10. PIN Generation: You can generate or change your credit card PIN through the SBI Card website, the mobile app, or by contacting customer service.

SBI Credit Card International Helpline Number

SBI Credit Card provides international helpline numbers for customers in various countries. These numbers are typically available on the official SBI Card website and may change over time, so it’s essential to check the latest information. Below is a general example of what you might find:

Country Contact Number
USA and Canada Toll-Free Number: 1-800-847-2911
UK Local Customer Service Number: +44 207 649 9407
Australia Local Customer Service Number: +61 2 9004 7950
UAE Local Customer Service Number: 8000 3570 3218
Singapore Local Customer Service Number: +65 6227 2678
Saudi Arabia Local Customer Service Number: +966 920002988
Other Countries 1860 180 1290

SBI Credit Card Grievance Redressal

Resolving grievances or complaints related to your SBI Credit Card involves a specific process known as grievance redressal. Here are the general steps you can follow if you have a grievance or issue with your SBI Credit Card:

  1. Contact Customer Service: Your first step should be to contact SBI Credit Card customer service. You can do this by calling the customer care number provided on the back of your credit card or on the official SBI Card website. Explain your issue or grievance to the customer service representative.
  2. Register Your Complaint: If you are unable to resolve your issue during the initial conversation with the customer service representative, you can register a formal complaint. Request the representative to guide you through the process of filing a complaint.
  3. Receive a Complaint Reference Number: Make sure to note down the complaint reference number provided by the customer service representative. This number is essential for tracking the status of your complaint.
  4. Wait for Resolution: SBI Credit Card will investigate your complaint and work towards a resolution. They may contact you for additional information or clarification during this process.
  5. Check Status: You can check the status of your complaint by using the complaint reference number provided to you. SBI Card may have an online portal or helpline where you can inquire about the progress of your grievance.
  6. Escalation: If your issue remains unresolved or if you are not satisfied with the response, you can escalate the matter to a higher authority within SBI Card. You may contact the Nodal Officer, whose contact details can be found on the SBI Card website. If the issue still isn’t resolved, you can contact the Principal Nodal Officer.
  7. Contact Banking Ombudsman: If you believe that your grievance hasn’t been properly addressed, you can contact the Banking Ombudsman appointed by the Reserve Bank of India (RBI) for further assistance. The Banking Ombudsman is an independent authority that can help you resolve disputes with your bank or credit card issuer.

SBI Nodal Office Contact Details

Principal Nodal Officer is like the head of customer service at State Bank of India. If you have a problem and you’re not happy with how it’s being handled, you can contact the head of customer service.

Here are the contact details:

Principal Nodal Officer

Address: State Bank Bhavan, 16th Floor, Madam Cama Road, Mumbai 400 021.
Phone: 022 22741216
Email: [email protected]

Customer Service Department

The Deputy General Manager

Address: State Bank Bhavan, 16th Floor, Madam Cama Road, Mumbai 400 021
Fax: 022 22742431
Email: [email protected]

Write to SBI Bank

You also have the choice of expressing your query in writing and sending it through the postal service, which is a service SBI offers. You can send your letters to:

For Correspondence:
SBI Card
P.O. Bag 28
GPO, New Delhi 110001

For Head Office:
SBI Card, Correspondence Department
DLF Infinity Towers
Tower C, 10-12 Floor, Block 2, Building 3
DLF Cyber City
Gurgaon – 122002
Haryana, India

Conclusion

The SBI Credit Card Customer Care is designed to provide quick and efficient service. With a range of options to choose from, cardholders can easily get in touch to resolve their issues.

For the most up-to-date information, always visit the official SBI Card website or contact customer care directly.

Frequently Asked Questions (FAQs)

Q: How quickly will my issue be resolved?

A: Most issues are typically resolved within 7 business days.

Q: Is the emergency helpline available 24/7?

A: Yes, the emergency helpline is available round the clock.

Q: Can I contact SBI Credit Card Customer Care through social media?

A: As of my last update in September 2021, SBI was active on social media platforms like Twitter, but it’s advisable to go through official channels for any queries or complaints.