Standard Chartered Credit Card Customer Care Number

Standard Chartered Credit Card Customer Care refers to the dedicated support and service provided by Standard Chartered Bank to its credit cardholders. This service assists customers with inquiries, concerns, and requests related to their Standard Chartered credit cards. The customer care team can provide information on card features, balance inquiries, transaction disputes, and assistance with lost or stolen cards. They are available through various contact channels, such as phone, email, or in-person at bank branches, to ensure a seamless and satisfying credit card experience for Standard Chartered Bank customers.

Standard Chartered Credit Card Customer Care on SMS

Type of Service SMS to be sent to +919987123123
Balance Enquiry BAL
Mini Statement TXN
Statement Request STR
Help LIM
Available Credit Limit LIM
Payment Due Date PDD

Standard Chartered Email Address

For all credit card-related inquiries, you can contact Standard Chartered Bank’s customer care executives through the following email addresses:

24×7 Credit Card Customer Care Numbers (City-Wise)

City Contact Number
Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 6601 4444 / 3940 4444
Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara 6601 444
Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat 3940 444 / 6601 444
Gurgaon, Noida, Mathura, Dehradun, Saharanpur 011 – 66014444 / 011 – 39404444
Jalgaon 022 – 66014444 / 022 – 39404444
Guwahati, Cuttack, Siliguri 033 – 66014444 / 033 – 39404444
Mysore 080 – 66014444 / 080 – 39404444
Thiruvananthpuram, Vishakhapatnam 044 – 66014444 / 044 – 39404444
Proddatur 040 – 66014444 / 040 – 39404444

Standard Chartered Credit Card Enquiries

If you have inquiries related to your Standard Chartered Credit Card, here are some common topics you might want to inquire about:

  1. Card Balance: You can check your credit card balance, available credit, and recent transactions.
  2. Billing and Statements: Inquire about your credit card statements, billing cycles, and how to make payments.
  3. Card Activation: If you’ve received a new credit card, you can inquire about the activation process.
  4. Lost or Stolen Card: If your credit card is lost or stolen, report it immediately to the bank for security reasons.
  5. Interest Rates and Fees: Get information about interest rates, annual fees, and other charges associated with your credit card.
  6. Reward Points: If your credit card has a rewards program, inquire about how to earn, redeem, or check your reward points balance.

Standard Chartered Credit Card Grievance Redressal

Level 1:

If you’re dissatisfied with Standard Chartered’s initial resolution through customer care, you can escalate your concern to the bank’s grievance redressal cell. To initiate the process, you have several options:

  • Contact Phone Banking.
  • Send an email to [email protected] with your name, address, contact number, and complaint details; you’ll receive a confirmation email.
  • Write a letter to Standard Chartered Bank’s Customer Care Unit at the address provided.

Level 2:

  • If you’re not content with the first-level resolution, you can contact [email protected]. You can expect a response within five working days.

Level 3:

  • If you remain unsatisfied, escalate your issue further by reaching out to the head of customer care at Standard Chartered Bank or contact the Principal Nodal Officer. Your complaint will receive a response within five working days.

For the Principal Nodal Officer, you can send a letter to:

Ms. Jigna Chandarana
Principal Nodal Officer
Standard Chartered Bank
Customer Care Unit
19, Rajaji Salai
Chennai – 600 001

Standard Chartered Nodal Office Contact Details

Name
Contact Detail
Address
Mr. Rohit Moudgil
Ahmedabad
Ms. Neetu Mehta
Bangalore
Mr. Atul Ahuja
Bhopal
Mr. Bibhu Prasad Mohanty
Bhubaneswar
Mr. Abhishek Bansal
Chandigarh
Ms. Judy Victoria
Chennai
Mr. Debashis Dasgupta
Guwahati
Mr. I P Anand Rao
Hyderabad
Mr. Abhishek Purohit
Jaipur
Mr. Vikram Mishra
Kanpur
Mr. Soumen Bose
Kolkata
Ms. Jigna Chandarana
Mumbai
Mr. Anand Prakash
New Delhi

Write to Standard Chartered Bank

Resident customers may correspond with the Standard Chartered Bank Customer Care Center using the following postal address:

Standard Chartered Bank,
Customer Care Unit,
19, Rajaji Salai,
Chennai – 600001

FAQs on Standard Chartered Credit Card Customer Care Number

1. What is the Standard Chartered Credit Card Customer Care number?

The Standard Chartered Credit Card Customer Care number may vary depending on your location and the specific credit card you have. You can find the correct number on the bank’s official website or your credit card documentation.

2. Is the customer care service available 24/7?

The availability of customer care services may vary. Standard Chartered Bank typically provides information about their service hours on their website or through their helpline.

3. How do I report a lost or stolen credit card?

You can report a lost or stolen credit card by calling the customer care number. They will guide you through the process of blocking your card for security reasons.

4. What types of inquiries can I make through Customer Care?

You can inquire about your credit card balance, recent transactions, billing statements, interest rates, fees, reward points, and much more.

5. How do I register a complaint with Customer Care?

To register a complaint, you can contact the bank’s customer care number, send an email, or use their online grievance portal. They will provide guidance on the process.

6. Can I apply for a Standard Chartered Credit Card through Customer Care?

Credit card applications are typically not processed through customer care. You can apply for a credit card online through the bank’s official website or by visiting a branch.

7. What should I do if my issue is not resolved by Customer Care?

If your concern is not resolved to your satisfaction, follow the bank’s escalation process, which may include contacting higher bank authorities or regulatory authorities if necessary.

8. Is there a separate number for reporting fraudulent transactions?

Standard Chartered Bank may have a dedicated number for reporting fraudulent transactions. Contact Customer Care for the correct number and follow their instructions.