Axis Bank Credit Card Customer Care Number

The Axis Bank Credit Card Customer Care Number acts as a crucial bridge connecting cardholders with the bank, delivering a variety of services and assistance to guarantee a smooth and safe credit card journey. Whether you seek information about your card, aid with transactions, need to report a lost or stolen card, or have any other credit card-related queries, this number offers direct access to expert support. Upholding a dedication to top-notch customer service, Axis Bank’s specialized team stands prepared to cater to your requirements and offer advice, ensuring your credit card experience is hassle-free and convenient.

Axis Bank Credit Card Customer Care Number: 1860 419 5555 or 1860 500 5555

Axis Bank Credit Card Customer Care on SMS

Axis Bank’s SMS feature streamlines the retrieval of vital credit card information. With a simple text message from your registered phone number, you can easily access a range of credit card services. This includes checking your account balance, activating your credit card, and more.

Axis Bank Credit Card Enquiries

If you have inquiries or need information related to your Axis Bank Credit Card, you can find answers to common questions and access various services through the official Axis Bank website or by contacting their customer service. Below are typical questions and their respective solutions:

1. Account Balance Inquiry:
   • Access your Axis Bank Credit Card balance through:
     • Signing in to your Axis Bank account online.
     • Contacting customer service for assistance.
2. Credit Limit Inquiry:
   • Know your available credit limit by:
     • Accessing your Axis Bank account online.
     • Using the mobile app.
3. Transaction Details:
   • View your transaction history and details via:
     • Logging into your Axis Bank account online.
     • Accessing the mobile app.
4. Credit Card Statements:
   • Retrieve your monthly credit card statements online through your Axis Bank account.
5. Payments:
   • Make credit card payments:
     • Online via the Axis Bank website or mobile app.
     • In-person at an Axis Bank branch.
6. Reward Points:
   • Check and redeem your reward points balance through:
     • Axis Bank account online.
     • Contacting customer service.
7. Lost or Stolen Card:
   • If your card is lost or stolen:
     • Immediately contact Axis Bank customer service.
     • Report it and request a replacement card.
8. Interest Rates and Fees:
   • Find information about:
     • Interest rates, fees, and card-related costs.
     • In your card’s terms and conditions or by contacting customer service.
9. Dispute Resolution:
   • Resolve disputes or issues with your credit card transactions:
     • Contact Axis Bank customer service.
     • Initiate the dispute resolution process.
10. PIN Generation:
    • Generate or change your credit card PIN via:
      • Axis Bank website.
      • Mobile app.
      • Contacting customer service.

Axis Bank Credit Card International Helpline Number

Axis Bank Credit Card Grievance Redressal

Addressing issues or complaints regarding your Axis Bank Credit Card requires following a distinct procedure termed grievance resolution. Here’s how you can address issues or concerns with your Axis Credit Card:

1. Contact Axis Bank Customer Service: Begin by contacting Axis Bank’s customer service using the provided contact details. These include the customer care number on the back of your credit card, the Axis Bank website, or the mobile app.
2. Explain Your Issue: Clearly explain your issue or grievance to the customer service representative during your initial contact.
3. Register Formal Complaint: If the issue persists after your initial contact, request to formally register a complaint. The customer service representative will assist you in filing the complaint.
4. Receive Grievance Redressal Reference: Ensure you receive a grievance redressal reference number for your complaint. This number is crucial for tracking the status of your complaint.
5. Wait for Resolution: Axis Bank will investigate your complaint and work towards a resolution. They may contact you for additional information or clarification during this process.
6. Track Complaint Status: Utilize the grievance redressal reference number to track the status of your complaint. Axis Bank typically provides an online portal or helpline for this purpose.
7. Escalate if Necessary: If the issue remains unresolved or you’re dissatisfied with the response, escalate the matter to a higher authority within Axis Bank. Obtain the contact information of the Nodal Officer and Principal Nodal Officer from customer service and reach out to them with your complaint.
8. Contact Banking Ombudsman if Required: If your grievance remains unresolved even after communicating with Axis Bank’s Nodal Officers, seek further assistance by contacting the Banking Ombudsman appointed by the Reserve Bank of India (RBI).

Axis Bank Nodal Office Contact Details

Principal Nodal Officer for Axis Bank Ltd.

Mr. Parag Deshpande

Address: Axis Bank Ltd. is located on the fourth floor of Axis House within the Wadia International Center, situated at P.B. Marg in Worli, Mumbai, with the postal code 400 025.

Phone: 080-61865098

Working Hours: From 9:30 in the morning until 5:30 in the afternoon, Monday through Saturday, except for the second and fourth Saturdays and bank holidays.

Write to Axis Bank

To dispatch correspondence to Axis Bank, direct it to the primary headquarters located in Mumbai. Below is the address:

Axis Bank Limited, ‘Axis House,
C-2, Wadia International Centre,
Pandurang Budhkar Marg, Worli,
Mumbai – 400 025.

You can also reach them at these phone numbers: 91-22-24252525 or 91-22-43252525. If needed, you can send a fax to 91 22 24251800.

Frequently Asked Questions (FAQs)

1. When can I reach Axis Bank’s credit card customer service?

Axis Bank’s credit card customer service operates around the clock, 24/7, ensuring assistance is available at any time, including weekends and holidays.

2. What assistance does Axis Bank’s credit card customer service offer?

Axis Bank’s credit card customer service provides a comprehensive range of services, such as balance inquiries, credit limit details, transaction history, card activation, reporting lost or stolen cards, resolving disputes, and general account support.

3. How do I get in touch with Axis Bank’s credit card customer service?

You can contact Axis Bank’s credit card customer service by dialing the appropriate customer care number based on your location and card type. Alternatively, you can utilize the provided email address for customer inquiries or visit a nearby Axis Bank branch for face-to-face assistance.

4. Can I inquire about my credit card statement or transactions through customer service?

Certainly, you can inquire about your credit card statement and transaction specifics by reaching out to Axis Bank’s credit card customer service. They are equipped to provide information regarding recent card activities and assist with any discrepancies or concerns you may have.

5. What’s the procedure for reporting a lost or stolen credit card to Axis Bank’s customer service?

In the event of a lost or stolen Axis Bank credit card, promptly contact Axis Bank’s credit card customer service to report it. They will guide you through the necessary steps to block your card and arrange for a replacement.

6. Is Axis Bank’s credit card customer service available for international customers?

Yes, Axis Bank’s credit card customer service extends support to international customers with dedicated helpline numbers for various countries. These contact details can be accessed through the Axis Bank website or your credit card documentation.

7. How can I escalate a complaint if it’s not resolved by Axis Bank’s customer service?

If you’re unsatisfied with the resolution provided by Axis Bank’s customer service, you have the option to escalate your complaint to higher authorities within the bank. Axis Bank typically designates Nodal Officers and Principal Nodal Officers to handle escalated grievances, and their contact information can be obtained from the customer care team.

8. Can I track the status of my complaint through Axis Bank’s customer service?

Yes, Axis Bank facilitates tracking the status of your complaint. Upon lodging a grievance, you’ll receive a unique grievance redressal reference number which you can use to inquire about the progress of your complaint.

9. What steps should I take if my issue remains unresolved after contacting Axis Bank’s customer service?

Should your grievance persist even after engaging with Axis Bank’s Nodal Officers, you have the option to seek assistance from the Banking Ombudsman appointed by the Reserve Bank of India (RBI). The Banking Ombudsman serves as an independent authority to help address unresolved complaints.