Axis Bank Credit Card Customer Care Number

Axis Bank Credit Card Customer Care Number provides a vital link between cardholders and the bank, offering a range of services and support to ensure a seamless and secure credit card experience. Whether you have inquiries about your card, need assistance with transactions, want to report a lost or stolen card, or require help with any credit card-related concerns, the Axis Bank Credit Card Customer Care Number is your direct line to expert assistance. With a commitment to excellence in customer service, Axis Bank’s dedicated team is ready to address your needs and provide guidance, making your credit card journey hassle-free and convenient.

Axis Bank Credit Card Customer Care Number: 1860 419 5555 or 1860 500 5555

Axis Bank Credit Card Customer Care on SMS

Axis Bank’s SMS Service simplifies access to crucial credit card details. By sending an SMS from your registered mobile number, you can effortlessly access a variety of credit card services. This includes checking your account balance, activating your credit card, and more.

Type of Service SMS to be sent to 56161600
Account Balance BAL
Credit Card Activation ACA
Credit Card Payment CCP
Credit Card Balance CARDBAL
Credit Card Available Balance Limit AVAILBAL

Axis Bank Credit Card Enquiries

If you have inquiries or need information related to your Axis Bank Credit Card, you can find answers to common questions and access various services through the official Axis Bank website or by contacting their customer service. Here are some common inquiries and how to address them:

  1. Account Balance Inquiry: You can check your Axis Bank Credit Card account balance by logging into your Axis Bank account online or by contacting customer service.
  2. Credit Limit Inquiry: To know your available credit limit, you can access your Axis Bank account online or through the mobile app.
  3. Transaction Details: To view your transaction history and details, you can log in to your Axis Bank account online or use the mobile app.
  4. Credit Card Statements: You can access your monthly credit card statements online through your Axis Bank account.
  5. Payments: Make credit card payments online through the Axis Bank website or the mobile app. You can also visit an Axis Bank branch for in-person payments.
  6. Reward Points: Check your reward points balance and redeem them through your Axis Bank account online or by contacting customer service.
  7. Lost or Stolen Card: If your card is lost or stolen, contact Axis Bank customer service immediately to report it and request a replacement card.
  8. Interest Rates and Fees: Information about interest rates, fees, and other card-related costs can be found in your card’s terms and conditions or by contacting customer service.
  9. Dispute Resolution: If you have disputes or issues with your credit card transactions, contact Axis Bank customer service to initiate the dispute resolution process.
  10. PIN Generation: You can generate or change your credit card PIN through the Axis Bank website, the mobile app, or by contacting customer service.

Axis Bank Credit Card International Helpline Number

Country Contact Number
USA +1 (866) 765 9644
Canada +1 (866) 765 9644
United Kingdom +44 (0) 2037 360 126
Australia +61 (2) 9234 2495
Singapore +65 6602 9829
UAE +971 8000 357 039
Other Countries +91 22 27648000

Axis Bank Credit Card Grievance Redressal

Resolving grievances or complaints related to your Axis Bank Credit Card involves a specific process known as grievance redressal. Here’s how you can address issues or concerns with your Axis Credit Card:

  1. Contact Customer Service: Begin by contacting Axis Bank’s customer service. You can reach out to them through the customer care number provided on the back of your credit card, the Axis Bank website, or the mobile app. Explain your issue or grievance to the customer service representative.
  2. Register Your Complaint: If the issue is not resolved during your initial contact with customer service, request to formally register a complaint. The customer service representative will guide you through the process of filing a complaint.
  3. Grievance Redressal Reference: Ensure you receive a grievance redressal reference number for your complaint. This reference number is essential for tracking the status of your complaint.
  4. Wait for Resolution: Axis Bank will investigate your complaint and work towards a resolution. They may contact you for additional information or clarification during this process.
  5. Check Complaint Status: You can track the status of your complaint using the grievance redressal reference number. Axis Bank typically provides an online portal or helpline for this purpose.
  6. Escalation: If the issue remains unresolved or you are dissatisfied with the response, you can escalate the matter to a higher authority within Axis Bank. Request the contact information of the Nodal Officer and Principal Nodal Officer from customer service and reach out to them with your complaint.
  7. Contact Banking Ombudsman: If your grievance remains unresolved even after communicating with Axis Bank’s Nodal Officers, you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI) for further assistance in resolving your dispute.

Axis Bank Nodal Office Contact Details

Principal Nodal Officer for Axis Bank Ltd.

Mr. Parag Deshpande

Address: Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai – 400 025.

Phone: 080-61865098

Working Hours: 9.30 am to 5.30 pm (Monday to Saturday, excluding second and fourth Saturdays and Bank Holidays)

State
Nodal Office Address
Nodal Officer
Email Address
Phone Number
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Ahmedabad
Mr. Ankur Agarwal
080-61865200
Karnataka
Bangalore
Mr. T V R Prasad
080-61865200
Madhya Pradesh
Bhopal
Mr. D B Kiran
080-61865200
Odisha
Bhubaneswar
Mr. Satya Bhusan Rout
080-61865200
Himachal Pradesh, Punjab, Union Territory of Chandigarh, and 3 Districts of Haryana
Chandigarh
Mr. Gurmeet Singh Bhatia
080-61865200
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
Chennai
Mr. P. Devarajan
080-61865200
Uttarakhand and seven districts of Uttar Pradesh
Dehradun
Mr. Varun Sarin
080-61865200
North, North-West, West, South-West, New Delhi and South districts of Delhi
Delhi I
Mr. Sandeep Dam
080-61865200
Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
Delhi II (Haryana NCR)
Mr. Sandeep Dam
080-61865200
North-East, Central, Shahdara, East and South-East districts of Delhi
Delhi III
Mr. Sandeep Dam
080-61865200
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
Guwahati
Mr. Chanchal Bhattacharya
080-61865200
Andhra Pradesh and Telangana
Hyderabad
Mr. Kota Bhaskara Rao
080-61865200
Rajasthan
Jaipur
Mr. Prasanta Roy Chowdhury
080-61865200
Jammu and Kashmir
Jammu
Mr. Satvinder Singh Sandhu
080-61865200
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha)
Kanpur
Mr. Amit Agnihotri
080-61865200
West Bengal and Sikkim
Kolkata
Mr. Ajit Kumar Tripathy
080-61865200
Districts of Mumbai, Mumbai Suburban, and Thane
Mumbai I
Mr. A V S Sarma
080-61865200
Maharashtra (except the districts of Mumbai, Mumbai Suburban, and Thane) and Goa
Mumbai II
Mr. A V S Sarma
080-61865200
Bihar
Patna
Mr. Abhay Kumar Deepak
080-61865200
Chhattisgarh
Raipur
Mr. Byomaranjana Panda
080-61865200
Jharkhand
Ranchi
Mr. Abhay Kumar Deepak
080-61865200
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)
Thiruvananthapuram
Mr. M S Satheesh
080-61865200

Write to Axis Bank

If you want to send a letter to Axis Bank, you should mail it to the bank’s main office in Mumbai. Here’s the address:

Axis Bank Limited, ‘Axis House,
C-2, Wadia International Centre,
Pandurang Budhkar Marg, Worli,
Mumbai – 400 025.

You can also reach them at these phone numbers: 91-22-24252525 or 91-22-43252525. If needed, you can send a fax to 91 22 24251800.

Frequently Asked Questions (FAQs)

1. When is Axis Bank Credit Card Customer Care available?

Axis Bank Credit Card Customer Care is typically available 24/7, meaning you can contact them at any time, including weekends and holidays, for assistance with your credit card-related inquiries.

2. What services are provided by Axis Bank Credit Card Customer Care?

Axis Bank Credit Card Customer Care offers a range of services, including balance inquiries, credit limit information, transaction details, card activation, reporting lost or stolen cards, dispute resolution, and general account assistance.

3. How can I contact Axis Bank Credit Card Customer Care?

You can contact Axis Bank Credit Card Customer Care by calling the customer care number associated with your location and card type. You can also use the email address provided by Axis Bank for customer service inquiries or visit a local Axis Bank branch for in-person assistance.

4. Can I inquire about my credit card statement or transaction details through customer care?

Yes, you can inquire about your credit card statement and transaction details by contacting Axis Bank Credit Card Customer Care. They can provide information about your recent card activity and assist with any discrepancies or concerns.

5. How do I report a lost or stolen credit card to Axis Bank Customer Care?

If your Axis Bank credit card is lost or stolen, contact Axis Bank Credit Card Customer Care immediately to report it. They will guide you through the process of blocking your card and issuing a replacement.

6. Is Axis Bank Credit Card Customer Care available for international customers?

Yes, Axis Bank Credit Card Customer Care offers international customer care numbers for various countries. These numbers can be found on the Axis Bank website or by referring to your credit card documentation.

7. How can I escalate a complaint if it’s not resolved by Axis Bank Customer Care?

If you are not satisfied with the resolution provided by Axis Bank Customer Care, you can escalate your complaint to higher authorities within the bank. Axis Bank typically has Nodal Officers and Principal Nodal Officers to address escalated grievances. Their contact details can be obtained from the customer care team.

8. Can I check the status of my grievance through Axis Bank Customer Care?

Yes, Axis Bank provides a mechanism for tracking the status of your grievance. You will receive a grievance redressal reference number, which you can use to inquire about the progress of your complaint.

9. What should I do if my issue remains unresolved after contacting Axis Bank Customer Care?

If your grievance remains unresolved even after communicating with Axis Bank’s Nodal Officers, you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI) for further assistance in resolving your dispute. The Banking Ombudsman is an independent authority that can help address unresolved complaints.