HSBC Credit Card Customer Care Number
The HSBC Credit Card Customer Care Number is a dedicated helpline provided by HSBC, a global banking and financial services institution, to assist credit cardholders with inquiries, concerns, and requests related to their HSBC credit cards. It acts as the main hub for customers needing help with various services related to their credit cards. From activating cards to checking balances, resolving transaction issues, requesting statements, adjusting credit limits, to reporting lost or stolen cards, it covers a range of credit card-related concerns. The contact number differs based on location and card type, playing a crucial role in providing quick and effective customer assistance.
HSBC Email Address
To resolve credit card-related questions, customers can simply send an email to HSBC Bank’s customer care department at the provided email address: [email protected]
24×7 HSBC Credit Card Customer Care Numbers (City-Wise)
| City | Contact Number |
|---|---|
| Ahmedabad | 9898377373 |
| Bangalore | 25589696 |
| Chandigarh | 9876927373 |
| Coimbatore | 9894477373 |
| Chennai | 43419696 / 9894477373 |
| Gurgaon | 9910797373 |
| Hyderabad | 23358787 / 9849677373 |
| Jaipur | 9928037373 |
| Kolkata | 22438686 |
| Lucknow | 9935097373 |
| Mumbai | 66800001 / 9860107373 |
| New Delhi | 23739696 / 9910797373 |
| Pune | 66028686 / 9860107373 |
| Patna | 9931397373 |
| Raipur | 9893277373 |
| Surat | 9898377373 |
| Trivandrum | 9895477373 |
| Visakhapatnam | 9849677373 |
HSBC Credit Card Enquiries
Here are some common HSBC credit card enquiries:
- Application Status: Clients frequently seek updates on the progress of their credit card applications, eager to ascertain whether their request has been accepted or is still undergoing review.
- Billing and Payments: Many customers often inquire about their monthly statements, when payments are due, the minimum payment required, and how to make payments online. These are common questions we receive regularly.
- Credit Limit: Customers may want to know how to increase or decrease their credit limit, or they may inquire about the criteria for credit limit adjustments.
- Rewards and Benefits: Enquiries about rewards programs, cashback offers, travel benefits, and other credit card perks are common.
- Lost or Stolen Cards: Reporting a lost or stolen credit card and requesting a replacement card is a crucial inquiry.
- Transaction Disputes: Customers may need assistance in disputing unauthorized or erroneous transactions on their credit card statements.
- Interest Rates and Fees: Questions about annual fees, interest rates, foreign transaction fees, and other charges may arise.
- PIN and Card Activation: Inquiries about how to activate a new card or reset a PIN number are typical.
- Credit Card Types: Frequently, customers seek information regarding the array of credit card options provided by HSBC and aim to identify the most suitable one for their requirements.
- Credit Score and Eligibility: Prospective candidates might seek clarification regarding the credit score prerequisites and eligibility standards applicable to HSBC credit cards.
- Travel Notifications: Clients might want to inform their bank about their travel plans to avoid encountering any problems with using their cards overseas.
- Account Closure: Some may inquire about the process of closing a credit card account.
HSBC Credit Card International Helpline Number
| Country | Contact Number |
|---|---|
| Bahrain | 80006764 |
| Canada | 18333863370 |
| Philippines | 180011102858 |
| Hong Kong | 800938181 |
| Indonesia | 0078030165151 |
| Malaysia | 1800819823 |
| New Zealand | 0800420572 |
| Oman | 80077610 |
| Saudi Arabia | 8008501133 |
| China | 108007142932 ( China South ) 108001402946 ( China North ) |
| Singapore | 8001014362 |
| Thailand | 1800014029 |
| United Kingdom | 08000489157 |
| United States of America | 18339982278 |
| Australia | 1800953852 |
| France | 0800904636 |
| Germany | 08000800116 |
| Italy | 0800582749 |
| Switzerland | 0800894680 |
HSBC Credit Card Grievance Redressal
HSBC credit card grievance resolution entails tackling and effectively resolving issues and worries raised by customers. Here’s an outline of the grievance redressal process:
- Contact Customer Service: To begin, reach out to HSBC’s customer service team either by calling the provided helpline or by sending an email. Explain your grievance and seek assistance.
- Escalation within Customer Service: If your issue remains unresolved at the first level of customer service, ask to escalate it to a higher authority or supervisor.
- Contact Nodal Officer: If you are not satisfied with the resolution, you can reach out to the bank’s nodal officer. Their contact information is typically available on the bank’s website or through the customer service team.
- Bank’s Principal Nodal Officer: If the grievance is still not resolved, you can contact the bank’s principal nodal officer. This officer is responsible for addressing more complex issues.
- Bank’s Ombudsman: If the bank’s internal channels fail to meet your satisfaction, you can turn to the Banking Ombudsman designated by the Reserve Bank of India (RBI). This impartial authority is empowered to resolve customer complaints independently.
- Regulatory Authorities: In case none of the above steps provide a satisfactory resolution, you can approach regulatory authorities such as the RBI or the Banking Ombudsman for further assistance.
FAQs
1. How can I reach HSBC Credit Card Customer Care?
To reach HSBC Credit Card Customer Care, simply dial the designated phone number. Depending on where you are and the type of credit card you have, the number might differ.
2. How might I check on the progress of my HSBC Credit Card application?
HSBC will keep you informed about your credit card application through both SMS and email. Yet, if you prefer to personally check its status, you can reach out to the designated phone banking number for your city and inquire about the progress of your application.
3. What services are available through HSBC Credit Card Customer Care?
HSBC Credit Card Customer Care provides a range of services, including card activation, balance inquiries, transaction disputes, statement requests, credit limit adjustments, reporting lost or stolen cards, and general credit card-related inquiries.
4. Are there different contact numbers for specific credit card issues?
HSBC provides various contact numbers tailored to specific concerns, like reporting a lost or stolen card or disputing a transaction. To find the correct numbers, refer to HSBC’s official website or consult your credit card documentation.
5. What are the working hours for HSBC Credit Card Customer Care?
Customer service hours differ depending on where you are and the type of credit card you hold. To get accurate information about HSBC’s operating hours, it’s recommended to directly contact them.
6. Can I reach HSBC Credit Card Customer Care through email?
Numerous banks, such as HSBC, offer an email channel dedicated to handling customer inquiries. Email serves as a convenient means to reach out to customer support, particularly for matters that aren’t time-sensitive.
7. What should I have ready when I call HSBC Credit Card Customer Care?
When contacting HSBC Credit Card Customer Care, it’s advisable to have your credit card details, account information, and any relevant documentation ready to expedite the resolution of your query or concern.
8. What should I do if I cannot reach HSBC Credit Card Customer Care?
If you cannot reach the credit card customer care line, you may consider contacting the general customer care center of the bank using their provided toll-free or tolled numbers, typically available for general banking inquiries.
9. Is there an international helpline for HSBC Credit Card Customer Care?
HSBC frequently provides an international hotline for customers dialing from foreign locations. This enables clients abroad to seek assistance even when they are away from their home country.
10. How can I escalate a concern if I’m not satisfied with the assistance from HSBC Credit Card Customer Care?
Should you find HSBC Credit Card Customer Care’s solution unsatisfactory, you have avenues to pursue. Firstly, within the bank itself, there are escalation channels available. If necessary, you can also reach out to regulatory bodies for additional support.